1. Your Silver Soul order will be shipped 3 – 5 weeks after we have received the complete order as well as any prints necessary to create the piece.

2. Each order submitted constitutes an offer to purchase products. Orders are subject to Silver Soul Creations acceptance and may be refused at Silver Souls discretion, for example in cases where:

  • orders cannot be processed due to an error in information you have provided;
  • there is an error on the web shop relating to the products that you have ordered, for example an error relating to the price or description of the product as displayed on the web shop; or
  • the products that you have ordered are no longer available through the web shop.

3. After Silver Soul receives your order, you will receive an email confirming receipt of your order. If you do not receive an email, contact Silver Soul before you try to place another order for the same product.

4. If you have any questions, comments or concerns regarding Silver Soul’s order acceptance policy, or if you consider that your order was rejected in error, please contact Silver Soul.

5. PRODUCT AVAILABILITY
Silver Soul will have the right, at any time, to make changes to information about products displayed on the web shops, for example, information about prices, description or the availability of products and Silver Soul may do so without first giving you notice of the changes. Silver Soul will not, however, make any changes to the price, availability or description of any product after an order has been accepted.

6. CUSTOMER INITIATED ORDER CANCELLATIONS AND CHANGES
You can make changes to or cancel your order at any time before your order has been processed. To make changes to your processed order, please contact Silver Soul. As our product is entirely hand-made, no changes will be allowed once creation has begun.

7. DELIVERY
At the moment, our product can only be shipped to Canada and the United States. We are sorry for any inconvenience.

  • Shipping and handling charges will depend the country to which the product is being shipped. Any customs duties or tariffs that may be imposed on the deliveries will be paid by you.
  • Orders will be shipped approximately 3-5 weeks after we have received all necessary information and prints to create the order.
  • Product that is delivered to you will become your property at the time that you receive it As soon as Silver Soul Creations has delivered the product to you, you will become responsible for it and for any loss or damage to it thereafter.

8. PRICES AND PAYMENT
The product price is always the price indicated in the web shop when you place your order.

9. U.S. ORDERS
When an order is shipped outside Canada, the customer is responsible for any custom duty, import tax, custom fees, and any other charges that may have to be paid in the US and their state.

10. INTERNATIONAL ORDERS
We apologize, but at this time we are unable to accommodate orders outside of Canada or the US.

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