At the moment, our product can only be shipped to Canada and the United States.

Shipping and handling charges will depend the country to which the product is being shipped. Any customs duties or tariffs that may be imposed on the deliveries will be paid by you.

Orders will be shipped approximately 3-5 weeks after we have received all necessary information and prints to create the order.

When an order is shipped outside Canada, the customer is responsible for any custom duty, import tax, custom fees, and any other charges that may have to be paid in the US and their state.

Silver Soul uses the highest quality chains, jump rings and findings. Even though we use high quality items, mishandling (such as wearing in harsh chemicals, pulling, or twisting the item) can cause them to break. Silver Soul Creations is not responsible for items that are mishandled.

If a situation arises where a chain or bracelet is faulty (such as a broken clasp) we will exchange or repair it within 3 months of purchase date.

Silver Soul is not responsible for pendants where the customer has placed them on their own chains and/ or bracelets. Unfortunately, we cannot assure that they were placed correctly, therefore we cannot guarantee it.