What is Silver Souls Creations about?

Silver Soul Creations offers individual, unique, jewelry keepsakes and heirlooms. Each of our pendants is made completely by hand! A Silver Soul pendant has helped our customers celebrate family and special occasions. They have also provided inspiration and comforts those that have lost someone they love.

Where is Silver Soul located?

The studio is located in Medicine Hat, AB, Canada. This is where all of our jewelry is created. Our unique pendants are sold through Direct Sales Consultants, with close to 65 consultants throughout BC, AB, SK, MB, ON, and Nova Scotia. Contact us if you would like to be in contact with the Consultant nearest you.

What is a Silver Soul Creations Pendant made of?

Each Silver Soul Creations signature pendant is uniquely hand made. This starts with taking hand prints, foot prints, fingerprints, or actual handwriting of your loved ones and then, through a process of stamping, shaping, firing, and polishing, these actual prints are set into Fine Silver. Fine Silver is made of 99.9% pure silver metal. We use Sterling Silver necklaces, findings, bracelets, and key chains to complete the jewelry piece. Sterling Silver is 92.5% silver.

Is it my loved one's actual prints?

Yes, we use your loved one’s actual hand, foot, and fingerprints. We can even make a pendant using your pet’s paw print. We will clean up any smudges and blurred edges of the prints, but other then that, we don’t alter the print at all.

How do I get you my loved one's print?

When you place your order, there will be an option to have us send you a print kit. If you request a kit, we will send you the material as well as instructions in the mail. Once you have followed the instructions and taken the print, you can then send us the print. If it is a hand or foot print, you can scan it and email it to us at inquiries@silversoul.ca. If it is a fingerprint, it will need to be placed in the mail to send back to us. Once we receive the print, we will start creating your pendant.

If you already have a print you want to use (for example, from a baby book), you can upload that print at the time when you are completing your order.

What else do you offer besides Classic Collection Pendants?

Silver Soul Creations offers the Whimsy Collection, which is a line of Stainless Steel hand stamped pendants, as well as the Oh So Charming Collection, which incorporates your loved one’s prints encased in glass and sterling silver. Both of these lines offers a more affordable option for people who want to obtain a personal piece but prefer a lower price option. We have also created the Old World Charm Collection, which is completely hand-made using fine silver, patina, and gold leafing.

Choose from many embellishments, birthstones, charms, chains, bracelets, and key rings to compliment your piece. We are adding new creations to our selections all the time. It’s exciting to see what might appear in a new catalogue!

How do I care for my Silver Soul jewelry?

To minimize scratches and other damage, store your silver jewelry either in a cloth pouch or in a separate compartment in your jewelry box. Avoid exposing your silver to household cleaners, bleach or ammonia, or swimming in chlorinated water, as the chemicals can damage.

To clean your silver, use a polishing cloth to buff off the tarnish. It is most easily removed when it first becomes visible. Although wearing your silver jewelry often is the best way to prevent tarnish from building up, regular cleanings will prevent tarnish and keep you silver bright and sparkling. never use silver dip, as it is detrimental to your jewelry in the long term and will remove the patina.

Will my Classic Collection Pendants tarnish?

Care should also be taken to prevent silver tarnish, a dulling that naturally occurs when silver reacts with sulphur or hydrogen sulphide in the ambient air. To clean your silver, use a polishing cloth to buff off the tarnish. It is most easily removed when it first becomes visible. Although wearing your silver jewelry often is the best way to prevent tarnish from building up, regular cleanings will prevent tarnish and keep you silver bright and sparkling. never use silver dip, as it is detrimental to your jewelry in the long term and will remove the patina.

What makes you different from other direct sales jewelry companies?

Since our products are uniquely hand-made, no two pieces are the same. We are the only Direct Sales company to hand-make our products. Our Consultants help their customers design a piece that becomes very special to them, and assists them in taking good quality prints to ensure beautiful pendants can be made. Each piece is made in our Alberta studio by two local, creative, and business minded women who have a passion for family and creating a jewelry piece that will bring joy and a story to its owner. Silver Soul Creations is not a multi-level marketing company and our consultants do not have any downlines, or any sales quotas. Each of our consultants directly sell our product to their customers and are there to assist them.

How long does it take to get a pendant once it is ordered?

It takes 3 – 6 weeks for a Silver Soul Creations hand-made piece to be made and sent to the customer.

Will my order come by mail?

We mail orders directly to the customer via Canada Post ExpressPost. This allows us to have tracking numbers for each of our shipments and provides us with insurance that orders will be delivered to our customers with prompt shipping times.